My client is an exciting ecommerce brand who are embarking of a period of growth from start-up to scale up post investment and now is an incredibly exciting time to join the team.

The business is well funded and the team has grown significantly since their launch.

There are exciting plans afoot and with that comes the need to hire an experienced CRM Manager as they launch a new product later this year.

The successful hire will lead CRM and email strategies to grow engagement, brand presence and drive revenue growth.

The role

Own and deliver a best in class email marketing strategy to enhance loyalty and improve LTV
Own all customer touchpoints both pre and post purchase
Plan and implement data capture initiatives to develop personas and targeted comms
Partner with colleagues in ecommerce to refine and improve the customer journey based on data driven insights
Monitor and report on KPIs, delivering actionable insight to inform future campaigns and optimisations
Take ownership of multi-channel customer messaging to improve loyalty and LTV

The person

Someone with a combination of analytical skills, creativity and a deep understanding of CRM.
Proven experience delivering highly segmented and personalised CRM campaigns
Enjoys working in a fast paced environment and isn’t afraid to get their hands dirty
Strong communication skills and an eye for detail

For much more information please apply immediately.

We value your application and the time you have taken to apply. Unfortunately, due to the large number of applicants, we will only be able to respond to those selected for an interview. If you do not hear from us within 7 days,please assume that your application has not been successful. Unless stated otherwise, this is a permanent role.